FAQ

FREQUENTLY ASKED QUESTIONS

Do I need to create an account to place an order at by-pillar.com?

No, you can check out your chosen goods as a guest if you opt to shop without registering an account. However, if you register with us, you’ll enjoy better and personalized service, a faster checkout process, and keep the things you like on your personal wish list. You will also be able to enjoy member-only benefits that we will update from time to time.
We encourage all visitors to by-pillar.com to register for an account that will come with a username and password for security purposes. For any questions regarding your personal information, please refer to our Privacy Policy page.

How do I recover the forgotten password to my PILLAR account?

Use the “Forgot Password” option that is prompted upon logging in. Alternatively, you can reach out to our Customer Service for further help.

How can I exchange or return an item I bought from by-pillar.com?

Please refer to our Returns & Exchange Policy.

Why is my order canceled?

PILLAR may cancel your orders due to one of these reasons:
  1. Payment has not been made or received by PILLAR within the allocated time;
  2. The merchandise is out of stock.
If you think your order was canceled by mistake, please contact our Customer Service.

Can I request an alteration to an item I bought from by-pillar.com?

Yes, you can request an alteration to our Customer Service with an additional cost. You will be required to fill out a form and ship back the item to alter. However, we would encourage you to do measurements with our in-store sales assistant directly for maximum precision.

Can I order by phone?

You are welcome to contact our Customer Service which will assist you with personal shopping assistance to help you shop through phone and/or WhatsApp.

How can I contact PILLAR?

Our Customer Service is available Monday – Friday, 09 AM – 4 PM with the following contact information:
info@by-pillar.com
+6285186076199
Alternatively, you can visit our store at:
Plaza Indonesia level 2 - #056-062
Jl. M.H. Thamrin Kav. 28-30
Jakarta Pusat 10350
Indonesia